UPS and FedEx DELIVERY WITH EMAIL
CONFIRMATION FREE SHIPPING ON ALL ORDERS OVER 75.00!!!!!
Eagle Toner offers the next business day shipping with an estimated delivery of 2-7
business days. We ship UPS and FedEx ground.
SHIPPING NOTES
Orders received after 12:00 PM CST Friday and orders placed on Saturday, Sunday
and Holidays will be shipped next business day. All orders placed before 12:00
PM CST will be shipped the same or next day.
International orders will not be processed.
Once a package leaves our warehouse it becomes the responsibility of the
carrier. The carrier is responsible for any unforeseen delays in your order's
arrival or lost package. Please allow 7 business days for packages to be
delivered. After 7 business days from
the shipment date, send an e-mail to our sales department sales@eagletonerus.com.
Please note that we cannot cancel your order after it has been shipped, but you
can return your order after you receive it and get an RMA.
RETURN
All of our products are guaranteed for 1 or 2 Years from invoice date. If you
are not 100% satisfied with, Laser Toner or Ink Cartridge within 30 days of the
purchase date and we will replace or refund your order. ALL PRODUCT RETURNS
MUST OBTAIN RETURN AUTHORIZATION.
1. Non-Defective item Return.
All unopened and unused product can be returned or exchanged by Eagle Toner within the 30-day
return period minus 20 % of the purchase amount for restocking fee.
2. Defective item Return.
Any defective product received by Eagle Toner within the 1 or 2 warranty period, is
subject of inspection upon receipt and may incur a 20 % restocking fee if we
determine the product is not defective. If the product is determined defective,
an equal replacement will be honored at no additional cost to you.
3. Refund for all canceled orders will be issued within the 14-day period minus
20 % of the purchase amount.
Name brand cartridges OEM (Apple, Canon, Compaq, Epson, Xerox, Hewlett Packard,
Lexmark...) are covered by their respective manufacturer's warranties. If you
have a defective item, please contact the manufacturer to verify the
manufacturers' warranty. We do not accept returns of open OEM cartridges.
You have to return the cartridges that you want to be replaced or your money
refunded and they must be in unopened, undamaged - original packaging.
If you want to return some merchandise, please follow the steps below to insure
that your request is processed as quickly as possible.
Please follow this simple 2-step process:
1) Submit your claim to our RMA
2) Once your claim has been verified you will receive an email with your Return
Authorization Number and Return Shipping Address.
NOTE: Unauthorized returns will not be processed.
It is our policy that all returned cartridges must be at least seventy (70%)
percent filled. We feel that this gives everyone a fair test of the quality of
the product. Unfortunately in our experience some people have used the entire
cartridge and then sent it back asking for a refund. If a returned cartridge is
less than 70% filled we will e-mail you. If you want the cartridge back you
will have an opportunity to make payment arrangements for us to ship it back to
you.
Also all non-defective products must be returned in the packaging in an as-new
condition.
Since we have found that some people will not return the merchandise once they
have received their replacements, we have to have a policy that replacement
cartridges will not be shipped, or refunds/credits will not be made, until the
products being returned are received by us. If you need your replacements right
away we suggest you ask for a refund and place a new order. Your new order will
be processed immediately.
Please allow up to 10 business days to process your return from the time it reaches
our Returns Department Warehouse. All credit requests will be completed within
14 business days, but please note that it may take your credit card bank up to
30 days to apply your credit. Please note that we have no control over how long
the credit card company takes to credit the refund to your account after we
submit the data to them, but we do whatever we can to expedite the process.
Shipping & Returns |